Privacy Policy

Welcome to Ludo Supreme Gold ("we," "us," "our"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, and what rights you have in relation to it. This policy applies to all information collected through our application (the "App"), website, and any related services (collectively, the "Services").

1. Information We Collect

We collect personal information that you voluntarily provide to us, information that is automatically collected when you use our Services, and information from third-party sources.

Information You Provide to Us

• Account Information: When you register for an account, we collect your mobile number, and you may choose to provide a username and profile picture.
• Financial Information: To process deposits and withdrawals, we collect KYC (Know Your Customer) documents such as your PAN card, and bank account or UPI details. All financial transactions are processed through secure third-party payment gateways.
• Communications: When you contact our customer support or communicate with us in any way, we collect the content of those communications.

Information We Collect Automatically

• Device and Usage Data: We automatically collect information about your device and how you interact with our App, such as your IP address, device ID, operating system, browser type, and gameplay data (e.g., games played, scores, win/loss record).
• Cookies and Similar Technologies: We use cookies to enhance your user experience, monitor traffic, and ensure the security and functionality of our Services.

2. How We Use Your Information

We use the information we collect for various purposes, including:

• To Provide and Manage Our Services: To create and manage your account, process transactions, and enable you to play games.
• To Ensure Security and Fair Play: To verify your identity (KYC), prevent fraud, monitor gameplay for fair play, and enforce our Terms of Service.
• To Improve Our Services: To analyze usage data to understand player behavior, fix bugs, and improve the user experience.
• To Communicate With You: To send you transactional notifications, respond to your support requests, and provide you with information about promotions or updates (you can opt-out of marketing communications).
• For Legal Compliance: To comply with applicable laws and regulations in India.

3. How We Share Your Information

We do not sell your personal information. We may share your information only in the following circumstances:

• With Service Providers: We share information with third-party vendors who perform services on our behalf, such as payment processing, data analysis, cloud hosting, and customer service. These providers are contractually obligated to protect your data.
• For Legal Reasons: We may disclose your information if required by law, subpoena, or other legal process, or to protect the rights, property, or safety of Ludo Supreme Gold, our players, or others.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

4. Data Security

We implement industry-standard security measures, including encryption and secure server infrastructure, to protect your personal information from unauthorized access, alteration, or disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure.

5. Data Retention

We retain your personal information for as long as your account is active and as needed to provide you with our Services. We may also retain information to comply with our legal obligations, resolve disputes, and enforce our agreements.

6. Your Rights and Choices

You have certain rights regarding your personal information:

• Access and Update: You can access and update your profile information through the App's settings.
• Withdrawal of Consent: You may withdraw your consent for the collection and processing of your data at any time, which may result in the inability to use our Services.
• Marketing Opt-Out: You can opt-out of receiving promotional emails or notifications by following the instructions in those messages or through the App's settings.

7. Children's Privacy

Our Services are not intended for or directed at individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete such information and terminate the child's account.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date. We encourage you to review this policy periodically.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: [email protected]